Legal Terms and Conditions

These Terms and Conditions are set by  CB TRAVELPUZZLING (hereinafter ” TRAVELPUZZLING ” or “us” or “we” as the context requires), in order to determine the criteria and conditions of use of the website: travelpuzzling.es.

Access and use of the website, confers to the browser the status of user, so that you accept the version of terms and conditions  that arise in this document, at the time that accessed. The legal requirements are mandatory and binding; anyone who does not accept, can not access our services, and in some cases access to some content will be limited.

TRAVELPUZZLING reserves the right to modify  the terms and conditions at any time, as well as performing visual and/or technical changes at the portal without requiring user consent. TRAVELPUZZLING communicate in advance, clearly and accurately, any substantial changes affecting to users.

Data

According to the Law of Services of the Information Society and Trade Electronic Commerce Services Act 34/2002, we provide the details of the owner of the website:

CB TRAVELPUZZLING, CIF: E76637008, with residence in Paseo Florentin, 8, Bajo 1, CP. 38180 – Santa Cruz de Tenerife. (Spain).

TRAVELPUZZLING has all the necessary permits and licenses for the exercise of the activity of tourism intermediation. Code Tourism Intermediation I-0002920.1. We also have available Customer Complaint Forms.

Industrial and intellectual property rights

TRAVELPUZZLING is a registered trademark of CB TRAVELPUZZLING

TRAVELPUZZLING owns the elements of the graphic design of the website( menus, navigation buttons, code, text, images, textures, graphics and other content on the website), or in other cases, has the authorization for the use of such elements.

All trademarks, trade names or logos in general shown on this page are owned by TRAVELPUZZLING and / or third parties. The use, copy, distribution or permanently download by any means is prohibited,  without the required consent of the owner. Any of the above actions will be understood as violations of intellectual property.

If you want to link our website, or make any kind of references, please contact us through our email or our contact form.

III . SERVICES: Features , hiring and booking conditions

TRAVELPUZZLING is a website that has been created in order to offer the user a wide range of tourist and cultural offer of the island of Tenerife.

We give you the opportunity to buy or book in advance various leisure activities, that  have been carefully selected from among the existing offer, while ensuring that our suppliers have permissions and insurance necessary for the exercise of their activity.

In this sense, the operators of activities are liable for any incidents or damages that may occur as a result of the service user. Also undertake to be accurate and consistent with the information provided.

TRAVELPUZZLING may receive, on behalf of the PROVIDER, any claims that the purchasers of the activities may have ​​on the quality or defects. While the responsibility for service provision will be exclusively of the SUPPLIER exempting TRAVELPUZZLING from responsability for damages, whatever, arising directly or indirectly from the provision of services.

To access our website is not needed to register. However, there are forms at the time of purchase, book or comment that requires a minimum amount of data to manage the action to perform.

Buying and booking events and activities.

To make your shopping experience a pleasant and simple at TRAVELPUZZLING, we have a search engine that will provide clear and precise deals. You can set the search criteria that suits you, with the peace you always have an updated answer.

Every activity has a basic overview, which has been created for the user to know all the specific details before purchase. Similarly, it has been included in each of the activities and / or services offered a section called “More Information” to carefully read information. Also, you must accept our Legal Terms and Conditions, prior to payment process.

In no event will TRAVELPUZZLING is responsible for irregularities in the descriptions of the activities and / or events. The filmmakers of the activities, are committed to be accurate and consistent with their opinions, avoiding possible fraudulent deals and  willing for the welfare and comfort of the user.

The purchase and / or booking your tickets is so simple as:

1. Choose the activity or event you want.

2. Click on “Book Now”

3. Accept terms and conditions of service.

4. Enter your contact details

5. Choose the payment method

Upon confirming the payment, you will receive an email from the noreply@clobos.com that is our partner for managing bookings, with an electronic confirmation that will give you access to the activity and / or service.

You must present  your ticket to provider to access your activity, excursion or contracted service. Sometimes the operator may request identification to prevent fraud.

Payment

In TRAVELPUZZLING, we have available two forms of payment. They premium security and confidentiality of user data: Paypal and Credit Card.

We work with the virtual gateway operated by ServiRed Redsys giving a maximum guarantee of security at the time of the transaction. Therefore, all transactions made through the Virtual POS will have all the guarantees of security, confidentiality and integrity for the participating agents: cardholders and issuers, and merchants and acquirers.

Cancellations, changes or modifications.

Because the features of some the activities, sometimes could suffer delays because adverse weather conditions or other unpredictable external reasons that may affect the safety of the customer. In such cases, it is possible date and time may suffer changes. Whenever this happens, the supplier-producer of the activity will contact the user to agree a new date and time of the activity.

PURCHASES

User disclaimer

The user may abandon the activities acquired through the site with a mínimum of four (4) working days without any expense.

Tickets for theme parks, event, attraction, theater, or gift certificates can not be canceled, nor modified. These are not refundable in any case.

The application of the right of disclaimer shall be notified by writing by the deadline, to the following address: administracion@travelpuzzling.com in order to proceed to refund the money within 30 days statutory. It will not be possible to exercise the right of disclaimer in the activities purchased with less than three (3) business days of the completion of the same.

Changes or modifications

Changes or modifications will be subject to availability. Requests for change of date, time and/or activity shall be notified in writing as soon as possible to the following address: administracion@travelpuzzling.es without guarantee any amendment or change requested.

BOOKING

Booking cancellations

No cancellations for booking activities and / or services online. No refundable.

Changes or modifications booking

No changes or modifications reserves activities and / or services online. No refundable.

DATA PROTECTION POLICY

In compliance with the Organic Law 15/ 99 on the Protection of Personal Data , we inform you that the data you enter in any of our forms will be stored in files which holds CB TRAVELPUZZLING The data will be collected and processed for the following purposes: a) Manage your reservations and purchases, b ) Hear and resolve requests to send us inquiry , c ) inform you of offers and promotions on our website via email.

In those forms in which a free text field is included, you should not enter any personal data rated as High Level (Health, ideology, beliefs, trade union membership, religion, race and / or sex life ) Please refrain from sending comments that may include such information.

TRAVELPUZZLING as a tourist intermediary shall manage your contact information with the provider of the event and / or activity engaged.

You may withdraw consent at any time.

You can exercise your rights of access , rectification , cancellation and opposition, by written communication , attaching a document used to prove the identity of the person concerned , at the following address: Paseo Florentin , 8, Low 1 , CP . 38180 – Santa Cruz de Tenerife or email to administracion@travelpuzzling.es

V. POLICY LINKS

TRAVELPUZZLING is only responsible for the information, data, and images stored on their servers and on the website www.travelpuzzling.com.

If at any time TRAVELPUZZLING shows a link, it will be for the purpose of giving more information to its users, and / or giving clear evidence of its commitment to the on-line secure trade and compliance with standards of quality tourism and e-comerce. Travelpuzzling  indicates that is not responsible for external files or links of third parties that may be made available to our users.

VI. COOKIES POLICY

In compliance with the provisions of art. 22.2 of Law 34/2002 on the Information Society (LSSI), CB TRAVELPUZZLING informs you that for proper navigation and use of this site is required the installation of technical and analytical cookies.

You can approve or reject the installation of cookies, if you do not agree, browsing the page can not be correct, causing problems at the time of the on-line purchase on the web registration, and / or in displaying multimedia content.

What are Cookies?

Cookies are small text files save user information and stored at your own device either PC, tablet or mobile.

Who issues the cookies and what for?

Cookies are issued by a website in order to improve the user’s browsing experience, as well as for analysis of their actions within the web. Cookies allow website to recall user navigation features.

What types of cookies are there?

Cookies can be categorized according to 3 criteria:

1. Entity that manages: If they are own or third parties.

2. Time active: session or persistent cookies.

3. According to its purpose.

1. Analytical Cookies

2. Social Cookies

3. Affiliated Cookies

4. Behavioural and advertising Cookies

5. Technical Cookies

6. Functional Cookies

How do I manage cookies of my devices?

You choose whether to accept cookies from being installed on their devices. You can choose the blocking the installation of the cookies from your browser, and you can also choose to install one and deleting others.

How to configure your browser cookies for:

-         Microsoft Internet Explorer: View / Internet Options / Privacy menu.

-         Mozilla Firefox: Tools / Options / Privacy / custom history settings / choose to use cookies you want.

-         Chrome: Settings / Options / Content Settings / Cookies / Choose whether or not you want the local data storage.

-         Safari: Preferences / Privacy / block cookies (or not)

These settings may not be available on mobile devices such as smartphones or tables.  If you use another browser other than the above, check your policy installation, use and block cookies.

CB TRAVELPUZZLING and Google Analytics

In order to improve the services we provide of our products, we use the web analytics service Google Inc.: Google analytics, which allows us to track actions ANONYMOUS  of a user on our website.

Cookies installed when you use google analytics service are:

COOKIE           TIME              INFORMATION THAT PROVIDES

_utma             2 years                        It allow us know which browser users have in order to optimize website for those browsers.

_utmb             30 minutes      Identifies unique users for statistical purposes, so we know how many visits has the real web.

_utmc             Expires at the end of the session       Identifies unique users for statistical purposes, so we know how many visits has the real web.

Google, Inc. has its servers in the United States, but is found attached to the agreement of Safe Harbor by ensuring compliance with basic standards of data protection and information security in accordance with European regulations. In the following link you can find everything related to the privacy policy and cookies http://www.google.es/intl/es/analytics/privacyoverview.html google analytics.

If you do not want to be tracked by Google Analytics cookies, you can download the add-in created by google for this: https://tools.google.com/dlpage/gaoptout?hl=es

Also, you must keep in mind that third party cookies will be installed to all visitors of the following platforms where CB TRAVELPUZZLING has a page and / or Company Profile:

1. Facebook: Cookies, pixels and other similar technologies https://www.facebook.com/help/cookies

2. Twitter: Privacy Policy and Cookies https://twitter.com/privacy

VII. USER OBLIGATIONS

Accessing and using this website, you are accepting the terms and conditions appearing in the time of access, as well as at the moment of subscribing to our newsletter.

The user is responsible for supplying data when writing a testimony, in addition to those provided when purchasing our services and activities.

The user must keep updated their personal information, if any modifications and / or changes are generated. If it is necessary to change any to provide an event, you must notify by mail to TRAVEL Puzzling as soon as possible.

VIII. EXCLUSION OF LIABILITY

TRAVELPUZZLING may discontinue your access and use of the website and the provision of services at any time and without notice, if required for technical reasons, control and audit, maintenance, security and / or failure for reasons force major and / or are beyond the control of TRAVELPUZZLING.

Notwithstanding the provisions of Article 1105 of the Civil Code, shall be deemed included in the concept of force majeure, in addition, for the purposes of this legal notice, all those events beyond the control of TRAVELPUZZLING, such as failure of third parties,service companies, acts of government, lack of access to third party networks, acts or omissions by public authorities, those produced as a result of natural disasters, power outages, etc. and specialized third attack on the security or integrity of the system whenever TRAVELPUZZLING having adopted reasonable security measures in accordance with the specifications used by the attacker.

TRAVELPUZZLING will not be liable for any damages and / or inconvenience generated by any of the above events.

TRAVELPUZZLING, has established and Implemented the necessary technical and organizational measures to ensure the security of personal data and avoid its alteration, loss, and / or unauthorized access, the nature of data stored and the Risks They are exposed, whether from human action or the physical or the natural environment. All in accordance with the provisions of article 9 LOPD and the Real Decreto 1720-1707 of 21 December, Regulation Development of the Organic Law of Protection of Personal Data was adopted.

IX. APPLICABLE LAW AND JURISDICTION

Spanish law will apply. In case of dispute between the parties, both, expressly waiving their own jurisdiction, submit to the jurisdiction of the Courts of Santa Cruz de Tenerife.